NCEdCloud IAM Service Student Login Information
What is NCEdCloud?
The North Carolina Education Cloud (NCEdCloud) is a modern instructional and administrative support system service delivery platform with the infrastructure, tools, and resources to support all NC Race to the Top (RttT) activities.
Rather than developing new technologies, the NCEd Cloud has used collaborative procurements, pay-for-use statewide licensing arrangements, and shared support approaches to provide shared services.
One of NCEdCloud’s initiatives, the Identity, and Access Management (IAM) Service, is supplied through a service contract with Identity Automation (IdAuto). IdAuto is a corporation established in Houston, Texas that provides identity, data, and access management services.
The NC Education Cloud (NCEdCloud) will provide a highly reliable, high-availability server infrastructure to support the K-12 education industry across the state. They specifically make the transition from LEA-hosted server infrastructure to cloud-hosted infrastructure as a service easier.
The NCEd Cloud’s primary goal is to offer a world-class IT infrastructure as a basic component of the NC education enterprise. Furthermore, the NCEdCloud will provide:
- Equity of access to computing and storage resources;
- Efficient scaling based on aggregate NC K-12 usage requirements;
- Consistently high availability, reliability, and performance;
- A common infrastructure platform to support emerging instructional and data systems; and
- Long-term and predictable operational costs.
A strong technological infrastructure will enable data-driven decision-making, the creation and delivery of online instructional resources, and the shift of the district’s technical resources from infrastructure to users and instruction.
Furthermore, wise one-time investments in technological infrastructure service platforms reduce long-term IT expenditures, allowing for long-term funding for new instructional and leadership programs.
What is NCEdCloudIAM Service?
The IAM Service is founded on the idea that good identity management is a critical component of the IT paradigm shift toward cloud technologies.
As more services migrate to the cloud, a centralized and consistent method of managing accounts, roles, and permissions for these technologies is necessary for successful implementation and continuing maintenance.
The IAM Service’s goal is for every student, teacher, and administrator to have access to it. Each staff member, parent or guardian, and school community member in North Carolina will have a single, unique username and password to access cloud-based learning tools.
All users will have access to self-service capabilities, and all LEA/ Charter School administrators will have access to delegation skills. The service will be comprised of three primary components:
A consolidated data repository that collects all user identity information in a single location, allowing for improved reporting capabilities, data analytics development, and access control management.
A master authentication and authorization resource are provided by a central directory service. It will also provide local school district workers with new possibilities by automating the synchronization of global user information from the centralized directory service to local directory services.
Federation software that lets users use Single Sign-On, which is a single login and password that grants access to all of a user’s relevant cloud services.
Overall, the IAM Service has the potential to provide new options and opportunities to local school districts. It offers the ability to lower support costs through better account life-cycle management while also providing a better, more secure, and productive user experience.
Why do we require IAM?
The IAM project’s goal is to address the following difficulties that K-12 stakeholders face: K-12 users have an excessive number of accounts to maintain.
The average student in North Carolina now has 4-6 accounts for accessing learning resources, whether they are housed on local LEA and Charter School systems or cloud-based platforms.
On average, teachers and other administrators have twice that number. The majority of these accounts have unique usernames and passwords.
As the number of accounts grows, it becomes more difficult for users to manage their information responsibly. It is also difficult for technical people to manage and support password setting and resetting, as well as updating user account information for numerous services.
Who are the people involved?
As of January 2014, the IAM Service was managed by the NCEdCloud program as part of the RttT grant provided to the state by the ARRA federal stimulus funding in 2010.
This grant was awarded to North Carolina to encourage public school innovation, and it is an important component in continuing school development.
As the funding expires, NCEdCloud will shift the Service Manager role to MCNC to ensure that the IAM Service is still maintained and delivered. MCNC is now offering the IAM Service Help Desk.
NCEdCloud – What Will the IAM Service Look Like for Me?
The functionalities accessible in the IAM service will vary depending on the applications that users have and their responsibilities in the system. To access the provided resources, all users will have a single account.
Students will be able to
- View a Programs window with icons for the applications to which they have access;
- View profile information about themselves; and
- Reset their password utilizing self-service capabilities.
- If their PSU allows it, use a “badge” (QR Code) to connect to their account (for K-5)
In addition to the student features outlined above teachers will be able to
- View all of their students’ information
- Reset student passwords
LEA In addition to student and teacher functions, administrators can
- View all students and employees in the district
- Enable and disable accounts and passwords
- Create sponsored visitor accounts
- Access user and audit data
Signing in to your Account
Enter my.ncedcloud.org as the NCEdCloud web address.
If you want to bookmark the site, DO NOT bookmark the Login Screen where you enter your login and password, but once you get to the Rapid Identity Portal (where your icons appear), you can bookmark THAT page and click on that bookmark whenever you want to use the IAM Service.
So here are the crucial items to consider when logging in:
- Don’t use the ncedcloud login button on the information website (a prior website was used)
- Do type my.ncedcloud.org into your browser
- (Or) bookmark the rapid identity portal page (where the Application Icons are) Don’t.
- In the NCEdCloud Login area, enter your Student ID (this will always be your username).
- In the NCEdCloud Password field, enter your Password.
- Select Go
Using QR Code.
If the student has a QR Code from the teacher, this can also be used to log the student into NCEdCloud.
Click on scan QR code (use student QR code)
Once you’ve logged in to the NCEdCloud, you’ll notice the following tabs on the left side of the screen:
- Applications – the system will launch the Applications tab. Select the program you want to use.
- Profile – here you can update your password or the answers to your security questions.
- Files (this will be empty)
- Workflow (this will be empty)
Applications in NcEdCloud
Canvas is Craven County’s Learning Management System for grades 6-12.
Is a single-sign-on portal via which other products, such as Open eBooks and Lexia, can be accessed.
Craven County’s email provider is. This application is frequently required to be launched for other apps to function properly.
Is the place where students can check their grades, attendance, tardiness, and timetables.
Craven County’s online platform for formative and summative evaluations is.
If PowerSchool Time out,
If Power School times out and you receive a notification about single sign-on, you must shut that tab, go to the Rapid Identity tab, log out, close the tab, and then restart Power School.
Navigate to the IAM Service Login page (my.ncedcloud.org) and enter your username and password. Click the Login button. Select the appropriate icon from the Programs tab. To access PowerSchool Student Portal, select PowerSchool Student 410.
Note: After using an NCEdCloud application, be sure to log out and close the tab for that application at the end of the day or before using another NCEdCloud program.
If you have forgotten your username
- Select Need Help?
- Select the Forgot My Username option.
- Enter your e-mail address here (your GCS email account)
- Follow the Recaptcha field instructions.
- Select Next.
- You will receive an email informing you that the username has been sent to the email address you supplied.
If you have forgotten your password, please contact us.
- Select Need Help? > Select the Forgot My Password option.
- Enter your username here
- Follow the Recaptcha field instructions.
- Respond to the challenge questions presented > Next should be clicked.
If the questions are not successfully answered, the error message will be ‘Authentication Failed.’ Click the Forgot My Password link once more and follow the on-screen steps.
If you continue to receive error messages, request that your password be reset by your teacher.
- If all questions are successfully answered > Enter your new password here (make sure it meets the requirements)
- Retype your new password > Click Next after the password change is complete > Close this tab and Navigate to the NCEdCloud IAMS tab > Enter your login and the newly formed password o Click the Go button.
- Your NCEdCloud password can be reset by any teacher on your current semester schedule.
Getting Access to Your Parent/Ncedcloud Guardian’s Account
Parents with a PowerSchool Parent Portal account will be able to create NCEdCloud Parent/Guardian accounts. Parents will be able to access one or more online resources through their NCEdCloud Parent/Guardian Account (applications, learning content, parent resources, and so on) that their student’s school system has set up.
When an account is created for you in the NCEdCloud IAM Service, you will receive an email informing you that your Parent/Guardian account has been created, as well as a Claim Code and instructions on how to “Claim Your Account.” You will need the Claim Code you got in the email, as well as your email address, to claim your NCEdCloud Parent/Guardian Account. These instructions are for parents/guardians who have gotten notification from their school that Parent/Guardian Accounts in the NCEdCloud IAM Service have been set up for them.
Claiming Your Parent/Guardian Account in the NCEdCloud IAM Service
- Open the browser on your PC or mobile device and navigate to https://my.ncedcloud.org (Chrome, Safari, Firefox, Edge, etc.).
- As seen below, click the “Claim My Account” button.
- On the Claim Policy Page, choose “Parent Account Policy” from the drop-down menu (click the policy box to see the options).
- After selecting Parent/Guardian Claim Policy as shown below, go to the bottom by clicking the Next button.
- Enter your Claim Code here (from the email mentioned above).
- Enter your email address here (where you received your Parent Account letter).
- Select the “I’m Not a Robot” checkbox and then click Next.
- Type a password for your account, then enter it again for verification, and then click Next.
- Respond to the Challenge Questions to retrieve your password if you forget it.
- Select Next.
Viewing and Issuing Account Information for Your Students
If teachers want to give their students accounts (username and password), they can do so by going to my.ncedcloud.org and logging in to the IAM Service on the Rapid Identity Portal. Under the Training Icon on the Application Access page, there is a terrific 3-1/2 minute film that talks you through the complete process. Look for the video “What can I accomplish as a Teacher within the NCEdCloud” under Training and “End User Training.”
It explains how to view your students and print a copy of their login details.
To use this function, go to “Profiles” – A, then “My Students” – B, and then follow the steps outlined in the video. Students in grades 6 and higher will be prompted to solve at least 5 challenge questions the first time they login (students in grades 5 and lower will not be prompted).
Frequently Asked Questions
Who should I contact if I’m having trouble logging in?
If you are experiencing difficulties accessing NCEdCloud applications and resources, please follow your local support protocol for resolving technical issues. If your local support staff is unable to handle your issue, they have the authority to escalate it to the Identity Automation Support Community for resolution.
How do I log into Ncedcloud?
Go to the IAM Service Login (my.ncedcloud.org) > Enter your username and password > Click Login.
How to change a student’s password?
If a teacher needs to change a student’s password, they will go through these procedures
- My Students, and once they discover the student whose password they want to change, they will
- Tick the box next to their name. The “Change Password” button will then illuminate (no longer grayed out).
- Change the Password button and provide the essential information
Enter the New Password in the Change Password box, and then confirm the password in the box below it. At this point, you may either click Save (at the red arrow below) and tell them the password to use going forward, or you can check the “User must change password at next login” button to require them to change their password to something only they know.
When they login, they will be forced to enter a new password. Then click Save and take note of the “Confirm” popup (click on OK).
Finally, press the Save button.
Why are some of my students having trouble scanning their badges?
- QR Codes (Badges) must be “bright” enough to be read by a student device camera.
- Make sure students aren’t shading or tilting their badges downward when scanning.
- Having badges illuminated by overhead illumination or an exterior window may help. Also, for the optimum contrast, make sure the emblem is printed clearly on white paper.
Recent Rapid Identity Portal software versions have also aided in resolving the camera issue.
Will I Be Warned If My Password Is About To Expire?
Password change alerts will commence ten (10) days before the expiration of a user’s password. Within the 10-day period, every time a user logs into the IAM Service, they will receive a pop-up notification that their password is about to expire and will be encouraged to replace their password.
What are the complexity requirements for passwords?
- Passwords must be at least 8 characters long and no more than 16 characters long.
- Passwords must contain at least one of the following elements:
Use lower case letters
- Passwords must not include the username alias (the part of the user’s email address preceding @yourdomain.com).
- Username, first name, last name, and spaces are not permitted in the password.
- Passwords must not start or conclude with! (an exclamation mark)
- The following special characters are permitted: @ # $ percent & * – + =  |: ‘.? /'” < > () ;!
- Passwords are not to be shared. No one will ever request your password.
- Passwords for all in-scope users must be changed at least every 90 days (employees)
- If a user feels that a password has been compromised or is known to another individual, the user must change their password promptly and contact their local administration.